Ma M.
Ma M.
17:06 28 Jul 21
Cynthia and Assad did a brilliant job on my filling! See you in 6 months!
Adele B.
Adele B.
16:07 27 Jul 21
E A
E A
10:33 22 Jul 21
Very professional and pleasant dental practice. Whether you’re private or via NHS, I recommend this practice. I’ve been a patient of Dr Asad and Synthia for a few years and I am extremely pleased with their services.
Justin P.
Justin P.
08:09 22 Jul 21
One of the best dental practices I’ve experienced. I particularly like that everything is explained to you before the work is done and that you get shown before and after photos of the work!
tatiana L.
tatiana L.
14:40 20 Jul 21
Best dental surgery in London, in my experience. All members of staff are very professional. Daphne, the dentist is outstanding. She explains everything very well and makes you feel at ease. Quality of dental work is excellent. The surgery environment very pleasant.
Simply K
Simply K
10:12 16 Jul 21
Lovely staff at the practice! I always feel welcome as soon as I walk into the waiting room. Daphne and her assistant is always thorough; throughout the treatments she explains each process which puts me at ease and I’m always impressed with her handiwork.
Georgeta G.
Georgeta G.
12:31 15 Jul 21
Lee S.
Lee S.
14:29 14 Jul 21
Had complete upper teeth replaced all on 6 system thoroughly happy with end result everyone was so kind
Alice O.
Alice O.
09:17 14 Jul 21
I had 2 teeth removed, a denture fitted, whitening, as well as composite bonding on my upper teeth. This was the best experience I’ve had at any dentist, and I couldn’t be happier with the results! Daphne was my dentist and she was amazing throughout the entire process. From my first appointment I felt very comfortable, especially as I was very nervous about having two teeth out. Theresa on reception was one of the most helpful people I’ve come across and she answered and helped with any questions I had, she was especially helpful when it came to setting up my payments. I feel 100 times more confident and am so glad I chose this dental practice. I’m so so grateful and happy with the work Daphne done.
Anders U.
Anders U.
13:21 13 Jul 21
Besf dental practice I've ever tried. Professional doctors and all very friendly.
Nikki H.
Nikki H.
17:49 12 Jul 21
Joined this dentist this week and have to say they are absolutely amazing. The receptionist and dentist I see are so lovely, friendly and super helpful. Best dentist I've ever been too. Thanks so much.
Norman E.
Norman E.
16:23 08 Jul 21
Asad is simply the best dentist, he explains every procedure before acting on it and as someone who has a long-standing phobia against dentists in the past this is very reassuring. As for his right hand woman Cynthia, the worlds best dental nurse, who is both caring, considerate and very caring ( I’m in a wheelchair)This is the best dental practice and highly recommend
Mosiah A.
Mosiah A.
14:03 08 Jul 21
I have had quite a bit of work done at this Clinic with Dr Lalloo including root canal treatment as well as some cosmetic work on stained teeth and I am genuinely satisfied with the results. They’re friendly and professional bunch and would recommend to anyone wishing to have treatment.
リンダさん
リンダさん
15:35 07 Jul 21
Great dentistry. Excellent customer service. Best dentist I have ever been to. Dr. Lalloo is very professional and precise. Highly recommended.
Q E.
Q E.
08:21 07 Jul 21
Albertina C.
Albertina C.
11:36 02 Jul 21
Aside from the the high level of cleanliness the customer service is outstanding which is rare to get.My regular dentist Daphne has really restored my faith in humanity due to her kind nature and level of expertise she has supported me on my journey to having healthy teeth and every penny has been worth it.To add the receptionist, Teresa is incredibly friendly, polite, accommodating and organised and is always happy to help.Dental Beauty provides a range of services meaning that there is always something for everyone. I will 100% recommend to anyone looking for a good reputable dentist.
J M.
J M.
11:45 01 Jul 21
Very professional staff both at reception and within treatment room. I was looked after during my treatment by both the Dentist and Cynthia - who were very attentive and made sure I was happy.Thorough explanation of what the procedure entailed and with images on a screen to support my own understanding.
Julie B.
Julie B.
09:55 01 Jul 21
Loni G.
Loni G.
19:39 30 Jun 21
Great service! Very professional. I have previously been a very nervous patient and so was a little anxious about finding a new dentist after my previous one (who was fantastic) retired. However, the team here were great. I felt very well looked after. The dentist I saw was extremely knowledgeable, friendly and professional. Also, the place was spotless which is always reassuring! I have already recommended to others.
Breanainn R.
Breanainn R.
08:55 29 Jun 21
John O.
John O.
08:42 29 Jun 21
Been with this practice for a number of years and very very satisfied.All staff really friendly
Cecilia S.
Cecilia S.
18:51 28 Jun 21
I was recommended this practice recently and I have had great experiences so far. Both Assad (dentist) and Alicia (hygienist) have given me expert advice and have looked after my teeth very professionally. The staff I have met there are friendly and efficient. I would certainly recommend!
Chioma N.
Chioma N.
08:48 28 Jun 21
I moved homes from Wapping to Blackheath in 2015 and spent the next couple of years searching for a good dentist around Blackheath. I tried a few but was not satisfied with the level of service. The pandemic made it worse but I struck lucky when I finally found Dental Beauty. My regular dentist Assad is amazing. The receptionist Teresa is very friendly and professional. My children also have all their dental needs looked after here and we are a happy family. I will highly recommend Dental Beauty to my family and friends.
Patrick G.
Patrick G.
15:54 24 Jun 21
Very thorough clean. Took the time to do a good job.
Josephine E.
Josephine E.
09:52 24 Jun 21
My experience here is very good as you do brilliant jobs. A Very welcoming environment with cheerful staff members. Highly recommend this practice.
Alexander
Alexander
17:45 23 Jun 21
Had a fantastic experience here. After not having my teeth checked for a while due to lockdown I was in need of a root canal to sort out a really sore area that had developed (too many nights in with a tub of ice cream). I found Dental Beauty Blackheath after ringing around a few dentists in my area and got myself booked in for a check-up pronto.Enter Dr Daphne Joanes who was absolutely amazing from start to finish. She carried out a series of procedures and fillings that were painless, executed professionally and in good time. She coached me through what she was doing at each appointment so I felt well-informed. She was very attentive to any discomfort and thoughtful post-treatment in recommending what foods to avoid and how best to manage any discomfort.Overall I felt like I was treated with real care by a very human and kind dentist in Daphne. Highly recommended.
Etienne G.
Etienne G.
08:25 22 Jun 21
Holly M
Holly M
11:33 21 Jun 21
Alicia is fantastic! Thanks for looking after my teeth.
Sharon S.
Sharon S.
09:14 21 Jun 21
Excellent service from all staff and made a very nervous patient very comfortable. Highly recommended.
Jess W.
Jess W.
19:45 24 Feb 20
I don't visit often enough because I am pretty scared of the dentist but when I visit I am so well looked after and made to feel OK even if I am a silly mess. Thank you again, it's the service that makes the it bearable for me.
L S
L S
10:09 03 Dec 19
Absolute incredible service! Shoutout to Teresa in particular. Always so helpful and fast with bookings - called twice with dental emergencies, both occasions were sorted on the same day. Not a single fault with this Dental Practice! :)
Fiona’s South African C.
Fiona’s South African C.
05:55 30 May 19
Excellent service all round 😁Thank youFiona xxx
Emily C.
Emily C.
17:37 02 Apr 19
I've never received anything but fantastic service from both the dentist and the hygienist. Very caring and reassuring, especially during a recent lower wisdom tooth extraction.Their patient care manager/receptionist is exceptional as well.
Roger T.
Roger T.
14:13 25 Sep 18
Having lost two teeth from each side of my lower jaw due to cancer treatment my ability to eat was compromised. I was advised that the best solution would be to have implants but the cost was prohibitive so, following discussion, it was decided to opt for a metal framework denture. The production of this was painstaking and the result, following minor adjustment, has been first class. It was still a non-trivial spend however I feel that it was worth it as my eating ability has been virtually restored to normal. My treatment by the team, both administrative and clinical, has been exemplary. Recommended.
Amy S
Amy S
19:49 23 Jan 18
This is a great dental surgery. Asad always explains exactly what the treatment involves and provides excellent care.
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dental beauty dental practice
dental beauty dentist

Complaints Procedure

 

Code of Practice for Patient Complaints

In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.

 

Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.

 

  1. The person responsible for dealing with any complaint about the service which we provide Gabi Seager, Practice Manager.
  2. If a patient complains on the telephone or in person, we will listen to their complaint and offer to refer him or her to the Practice Manager immediately. If the Practice Manager is not available at the time, then the patient will be informed when they will be able to talk to the Practice Manager and arrangements will be made for this to happen. The member of staff will take brief details of the complaint and pass them on to the Practice Manager. If we cannot arrange this within a reasonable period or if the patient does not wish to wait to discuss the matter, arrangements will be made for someone else to deal with it.
  3. If the patient complains in writing or by email, it will be passed on immediately to the Practice Manager, Gabi Seager.
  4. If a complaint is about any aspect of clinical care or associated charges it will normally be referred to the dentist concerned, unless the patient does not want this to happen.
  5. We will acknowledge the patient’s complaint in writing and enclose a copy of this code of practice within three working days.
  6. We will seek to investigate the complaint within ten working days of receipt to give an explanation of the circumstances which led to the complaint. If the patient does not wish to meet us, then we will attempt to talk to them on the telephone. If we are unable to investigate the complaint within ten working days we will notify the patient, giving reasons for the delay and a likely period within which the investigation will be completed.
  7. We will confirm the decision about the complaint in writing immediately after completing our investigation.
  8. Proper and comprehensive records are kept of any complaint received as well as any actions taken to improve services as a consequence of a complaint.
  9. If patients are not satisfied with the result of our procedure then a complaint may be made to:

 

The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk

 

The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk

 

The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct.

open

Following the latest government and NHS guidelines, our practice will remain OPEN